Admission Process

Once you walk into the hospital, the front staff at the Reception will guide you through the entire process. Our staff will give you a unique identification code, which you can use for your further appointments.

  • The front desk will also be glad to provide you with any assistance you may need regarding estimates and categories.
  • You will be required to make an advance payment. However, it will be adjusted with the final bill at the time of discharge.
  • In case you use your card/other means of payment, please visit the insurance/TPA desk. Our staff will be happy to guide you through the entire process.

Discharge Process

  • The discharge process may take a few hours, and our nursing staff will assist you through the entire process.
  • Upon the generation of your bill, you will be expected to clear the dues using cash or credit/debit card.
  • Your discharge summary and belongings will be handed over, and our nursing staff will take you through the medications you need to take after your discharge.

In case you need an ambulance to drop you off at home, please let your nurse know, and she will make all the necessary arrangements.

Patient & Attendant Responsibilities

  • As a patient, there are a few responsibilities.
  • Please keep your appointments regularly and on time
  • Please inform the hospital/doctor if you can’t come.
  • Please provide accurate and honest information about your personal details, employer, past illnesses, and medical details whenever required.
  • Please treat all hospital staff, patients and visitors with respect.
  • Please abide by the hospital rules and safety regulations, keep noise levels low, and comply with the rules of the hospital.
  • Please participate actively in your treatment plan and keep your doctors and nurses informed about the effectiveness of your treatment.
  • Please bring only necessary items to the hospital/ward.

As a patient or attendant, you have the right to:

  • Be treated with respect, consideration, compassion and dignity, in a safe and clean environment regardless of your race, gender, religion, sexual orientation or disability.
  • Be addressed by your proper name and to be informed of the names of the doctors.
  • You have a right to full protection of your privacy, dignity and confidentiality.
  • You are entitled to a clear and understandable explanation of your diagnosis and the benefits and risks of each treatment expected outcome and change in medical condition.
  • You have a right to be protected from abuse and neglect.
  • You have a right to receive information from the hospital regarding the expected cost of treatment and payment policies.
  • You have the right to request a copy of your medical records as per protocol.